About Us
Welcome to TrendShift Consulting
We're dedicated to transforming businesses and paving the way for them to achieve extraordinary success. Our approach is rooted in a profound understanding of how businesses grow, driven by purpose, and aimed at delivering exceptional value to both customers and employees.
Meet Our Founder
Dr. Snigdha Majumder is a Consultant, Trainer, Writer, and Public Speaker who believes passionately that customer experience should be a central strategy towards superlative business excellence, not a short-term tactic. Her influence has changed the way business leaders think about customers and in particular how they can achieve brand differentiation and long-term customer loyalty through the customer experience.
Professional Milestones:
Shadowfax Technologies
Head of Business, Growth & Experience
IDfy
Chief Operating Officer
DHL
Chief Experience Officer
Flipkart
Director of Customer Experience Ops Design & Strategy
ITC
Head of Quality and Business Excellence
GE Capital / GENPACT
Lean Six Sigma Consultant
Academic Qualification
Professional Qualification
Our Vision
Become a leading global boutique firm, as well as the trusted advisor to entrepreneurs and organizations that are seeking to take the next steps in their development. Our vision sets a bold direction for the future, where TrendShift Consulting emerges as a beacon of innovation and excellence in the consulting industry. We aspire to be recognized globally not just for the breadth of our services but for the depth of our impact.
Our Purpose
To empower the business and achieve the extraordinary. We believe in the power of transformation, not just in terms of business metrics, but in fostering environments where innovation thrives, cultures flourish, and sustainable success is realized. Our purpose speaks to the essence of what we do: empowering our clients to not only envision the extraordinary but to achieve it.
Our Mission
Deliver high-end specialized business consultancy services that are fit for purpose and designed to add value to our clients and genuinely assist them in achieving their strategic objectives. Our mission reflects our commitment to excellence, specificity, and relevance in the services we offer. We recognize that each client's needs are unique, requiring a tailored approach that aligns with their specific objectives and industry dynamics.
Our Values
Collaboration : Internally & Externally
You will never hear “that’s not in my job description” from us. We strive to become true partners for every single one of our clients.
Honesty, Integrity & Accountability
Every hour we spend on an account is documented, and clients are involved in every step of the process, as much as they would like to be. We also strive for this value internally with our team members and leadership style.
Passion for clients
We are passionate about every client, no matter their size or industry. We truly believe in partnership with every account.
Drive for results with unparallel service
We strives to provide “white glove” service to all our clients, team members, and candidates. You're getting the brainpower, excellence in service, and experience that is found at firms much larger than ours.
We believe in innovation & creative problem solving
We pride ourselves in staying up to date on the latest trends and technology. From artificial intelligence to outside the box ideas, we don’t believe in cookie cutter solutions for any services.
What sets us apart
Strategic Anticipation
We envision challenges before they manifest, and we apply solutions ahead of time.
Building Block of Trust
We are not just a problem solver; we are a trusted guide through uncharted territories.
Going Beyond the Surface
We immerse in the environment, while understanding the intricacies, aspirations, and challenges that define the journey.
Precision in Execution
We pay attention to each details to ensure execution is of the highest caliber. Our commitment to precision sets the stage for ops excellence.